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Student Ombud Support

Student Ombud Support

Welcome to Student Ombud Support!

We are an impartial, confidential, and supportive space for students that are facing academic or non-academic issues.

Through our direct messaging system, we can provide you with resources, information, and help you navigate MacEwan’s policies and procedures.

Another part of our service includes the Student Support Coordinator. Meetings with the Student Support Coordinator can be booked by appointment only. To book an appointment, connect with one of our trained individuals through the direct messaging window.

The role of the Student Support Coordinator includes, but is not limited to:
  • One-on-one meetings with students to discuss their academic or non-academic issues,
  • Empowering students to be a strong self-advocate,
  • Walking students through MacEwan’s policies and procedures in an accessible manner,
  • Sitting in as a non-speaking support person during meetings with MacEwan,
  • Offering edits to student’s written requests in relation to the student’s specific academic or non-academic issue, and above all,
  • Being a source of support during an incredibly challenging and confusing time for students

During our hours of operation, a direct messaging pop-up window will appear in the bottom right-hand corner of this webpage. Outside of our hours of operation you can leave us a message in the pink chat bar that will also appear in the bottom right-hand corner of this webpage. Messages that are received when we are offline will be responded to within one-to-two business days.

Please Note: If you are accessing our direct-messaging service on your cellphone, you may be disconnected from the chat if you close this window or switch to a different window. To prevent this, please stay on the chat window for the duration of your chat, which on average takes about 15 minutes.

Direct-Messaging Hours

Fall 2021
Monday – Friday | 10am – 4:30pm

Let us know how Student Ombud Support is doing or if you have any suggestions for how we can improve the service.